This policy explains how to request a return, report a problem with a toy, and receive an eligible refund for an order placed through bevqorali.com. Please contact customer support before mailing any item. This policy does not remove consumer rights that cannot legally be excluded under applicable law.

1. Return Window

Eligible products may be requested for return within 30 calendar days after confirmed delivery, subject to this policy and applicable law. Contact us before the return period expires. A request submitted within the period does not automatically guarantee approval; the product condition and reason for return will be reviewed.

2. How to Request a Return

Email service@bevqorali.com with the following information:

• Your order number and the email address used at checkout.
• The name or description of the toy you wish to return.
• The reason for your return request.
• Clear photographs or videos if the item is damaged, incorrect, incomplete, or otherwise problematic.

Our support team will review the request and provide instructions if the return is approved. Please do not send an item before receiving the correct return destination and instructions.

3. Return Eligibility & Product Condition

For preference-based returns, products should generally be unused, complete, undamaged, and returned with the original accessories, parts, instructions, and packaging where supplied. Please keep the item in a condition that allows reasonable inspection. Include proof of purchase or your order number.

Opening the shipping package does not automatically make a product ineligible for return if it remains complete and otherwise satisfies the applicable return conditions. Please inspect toys carefully and keep small parts away from young children during inspection.

4. Toy Appearance & Product Expectations

Slight color or appearance differences may occur because of screen settings, lighting, photography, or manufacturing variation. Personal preference regarding color, size, style, or play experience may be treated as a preference-based return reason. Please review the product description, dimensions, age grading, included components, and warnings before ordering.

If the product is materially different from its description, missing advertised components, or arrives damaged, contact us with evidence so we can review the issue separately.

5. Damaged, Defective, Incorrect or Incomplete Orders

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery where possible. Provide your order number, a description of the problem, and clear photographs of the product, packaging, and shipping label where appropriate.

If a toy is broken, has loose components, or appears unsafe, stop using it and keep it away from children while the matter is reviewed. For a confirmed issue attributable to us, we will provide an appropriate solution, which may include a replacement, reshipment, refund, or approved return without additional costs caused by our error.

6. Items That May Not Qualify for Preference-Based Returns

Subject to applicable law, certain items may not qualify for preference-based returns, including:

• Personalized or custom-made products that cannot reasonably be resold.
• Items clearly identified as final sale or non-returnable before purchase, where legally permitted.
• Products materially altered, misused, or damaged after delivery for reasons unrelated to an original product issue.
• Items returned with missing components or damage that prevents reasonable inspection, where the issue is not attributable to us.

Any product-specific restriction should be clearly disclosed before purchase. These limitations do not override consumer rights that applicable law does not permit us to exclude.

7. Return Address & Authorization

Our registered business address is not automatically the return warehouse address. Please wait for return approval and the correct destination from customer support. Packages sent to an unapproved address may be delayed, lost, or difficult to identify and process.

8. Return Shipping Costs

For preference-based returns, customers are generally responsible for reasonable return shipping costs unless applicable law or a specific offer states otherwise. If we confirm that an item arrived damaged, defective, incorrect, incomplete, or materially misdescribed due to an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

Any refund of original shipping charges will be assessed according to the reason for return and applicable law. No restocking fee is charged for an approved return under this policy.

9. Packaging & Return Transit

Use protective packaging to help prevent broken components, crushed boxes, or other transit damage. For preference-based returns, we recommend using a trackable shipping service and keeping the shipping receipt until the return is complete. Responsibility for a return parcel will be assessed in accordance with applicable law and the circumstances of the return.

10. Refund Processing

An approved return may be inspected after it reaches the designated return destination. Once the return has been received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days. Your bank, card issuer, or payment provider may require additional time to post the credit.

11. Refund Method & Exchanges

Approved refunds are normally issued to the original payment method. Depending on the circumstances and applicable law, customer support may offer a replacement, reshipment, or another reasonable resolution. Exchanges depend on current inventory. If a direct exchange is unavailable, you may be asked to return the eligible item and place a new order.

12. Order Cancellation

Contact us as soon as possible if you wish to cancel an order. We will make reasonable efforts to cancel it before fulfillment begins, but cancellation cannot be guaranteed after processing, packing, or dispatch has started. If the order cannot be canceled, contact us about the applicable return options after delivery.

13. Consumer Rights & Contact

This policy describes our standard procedures and does not limit mandatory rights under applicable consumer-protection law. For help with a return or refund, email service@bevqorali.com or call 18466194085. Please include your order number so we can review the request efficiently.